Available Position
Data Center・Service Desk Operator（Bilingual Support）
BiOS is looking for a bilingual data center operator to provide services
for several Japanese and international clients.
| Job Code | BiOS-001 | |
|---|---|---|
| Job Location | Tokyo –Toyosu Koto-ku | |
| Work Hours | Shift base work is required. | |
| Job Description | • Handle a request call and/or email for the datacenter services which is related with Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management. • Support clients visiting the datacenter with the secure operation (i.e. Administration, Escorting to workplace(s), renting tools/equipment, etc.) • Support the datacenter security operation (i.e. keys handling, lock/unlock racks/devices, etc.) • Support bilingual communication on the datacenter Remote Hand services. • Address the escalations by implementing report requirements. • Documentations and periodical reporting operation • Provide periodical/routine patrol and/or monitor the status of equipment and facilities | |
| Your Experience | • Those who have experience in customer service •Those who can perform basic keyboard operations and PC input work •Those who can work shifts (24/7 system) including holidays, holidays and nights • Interest in the IT industry and Data Centers | |
| Language Skills | • Japanese: Fluent Level(JLPT2 or more) • English: Business Level | |
| Salary | Negotiable, based on experience | |
| Benefits | • Communication Allowance | |
| Job Type | Contract employee *Full-time employee promotion available (twice a year) | |
Bilingual Data Center Engineer
BiOS is looking for data center engineers to work as a part of our bilingual team
providing support to a global Data Center Services provider in Tokyo/Osaka.
| Job Code | BiOS-002 | |
|---|---|---|
| Job Location | Shin Suna Koto-ku, Tokyo / Inzai-shi, Chiba / Ibaraki-shi, Osaka / Mino-shi, Osaka | |
| Work Hours | Shift base work is required. | |
| Job Description | • Request Management – process tickets as per SLA (Service Level Agreement) of the client. • Install, move, add, and change server and other hardware in data center according to request from the client. • Documentations and periodical reporting operation • Coordinate and provide both scheduled and unscheduled troubleshooting support. • Escorting vendors and visitors inside the data center. • Asset Management including stocks • Document Management - maintain and update the documents | |
| Your Experience | • 2 to 3 years of experience as an IT infrastructure engineer (server, network, IT asset management, etc.). • Experience working for a data center or equivalent (i.e. server room) is required. • Technical skills and knowledge of HP, Dell, Citrix, and Sun servers are highly preferred. • Strong communication and coordination skills with clients, vendors, and internal staffs over the phone, email, and face to face. • Flexibility to work under shift | |
| Language Skills | • Japanese: Business Level • English: Business Level | |
| Salary | Negotiable, based on experience | |
| Benefits | • Commutation Allowance • Various benefits and welfare • Full social insurance | |
| Job Type | Contract employee *Full-time employee promotion available (twice a year) | |
Bilingual Desktop Support Engineer
BiOS is looking for skilled deskside engineers
to join international support team servicing our highly regarded Global clients.
| Job Code | BiOS-003 | |
|---|---|---|
| Job Location | Tokyo – 23 Wards, Osaka | |
| Work Hours | 9:00 - 18:00 / Monday to Friday | |
| Job Description | • Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA and ITIL methodology. • Provide technical support for desktop/laptop PCs, printers, monitors, server/network equipment, and other IT hardware in office environment. • Coordinate with helpdesk engineers to provide support by solving tickets within decided period. • Asset Management including IT hardware equipment • Support helpdesk engineers updating, organizing, and managing user manuals regarding daily operations. • Other ad-hoc technical tasks are required. |
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| Your Experience | • At least 2 years of desktop or user support experience, preferably in a multinational atmosphere. • Good technical knowledge in order to support office IT environment; desktop, laptop, server, network, printer, etc. • Excellent business manner when facing customers, with strong communication skills. |
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| Language Skills | • Japanese: Fluent Level • English: Business Level |
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| Salary |
Negotiable, based on experience |
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| Benefits | • Commutation Allowance • Various benefits and welfare • Full social insurance |
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| Job Type | Contract employee *Full-time employee promotion available (twice a year) |
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BiOS Shared Services Engineer
BiOS is looking for a bilingual shared service engineer to deliver a tailored support structure
for a global IT services provider in Tokyo/Osaka.
| Job Code | BiOS-004 | |
|---|---|---|
| Job Location | Kanto Area, Tokyo-23 Wards | |
| Work Hours | 9:00 - 18:00 *May require work outside of the regular hours depending on support client. **May require to work hybrid (In-person and remote). |
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| Job Description | • Handling technical inquiries raised via email, phone and/or in-person for tier-2 and -2.5 support. • Schedule, monitor and deliver support for end-users within agreed SLA levels. • Provide client VIP support • Working off-schedule to attend meetings and/or support inquiries outside main support site. • Creating documentation and materials to help educate end-users. • Assist with testing and rolling out new tools and applications. |
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| Your Experience | • 4+ of relevant support experience of Microsoft Office and Windows support and configuration. • Expert in with Microsoft 8.1 and 10 desktop issues. • Troubleshooting skills with network, firewall and telecommunication devices. • Technical knowledge and understanding of industry standards and practices. • Strong communication and technical writing skills. • Ability to quickly learn new skills and technologies. • Focused and oriented when working with support team members and teams outside of the support frame. • Possess and demonstrate technical knowledge to support tier -2 and -2.5 requests. • Technical certifications are a bonus |
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| Language Skills | • English: Business level (IELTS 7 (8 preferred); TOEIC800) • Japanese: Business level (JLPT 2) ※Native level preferred |
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| Salary | Negotiable, based on experience | |
| Benefits | • Communication Allowance • Various benefits and welfare • Full social insurance |
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| Job Type | Contract employee *Full-time employee promotion available (twice a year) |
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