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Bilingual Desktop Support Engineer
(HD-049-1402-654)

Available Positions: Bilingual Desktop Support Engineer (HD-049-1402-654)

Learn more about this position below and/or talk directly to our recruitment consultants about this or other positions, current job market, which sectors are recruiting and how long the recruitment process is currently taking. Our consultants will also be able to furnish you with market updates and salary information.

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Bilingual Desktop Support Engineer
Job Code HD-049-1402-654
Job Type Full-time
Salary Negotiable, based on experience
Job Location Tokyo
Work Hours 9:00 - 18:00
Job Description BiOS is looking for a bilingual desktop engineer to provide services for a global IT services provider in Tokyo.
Responsibilities
  • • Troubleshoot, support and incident-manage user PCs and other related technical infrastructure according to the client’s SLA and ITIL methodology
  • • Provide technical support for desktop/laptop PCs, printers, monitors, server/network equipment, and other IT hardware in office environment.
  • • Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period
  • • Manage IT hardware assets. Tasks include; installing, moving, adding, changing, disposing, and removing
  • • Support best practices of IT and client requests through communication with onsite
  • • Support helpdesk engineers updating, organizing, and managing user manuals regarding daily operations
  • • Other ad-hoc technical tasks are required
Required Skills
  • • At least 2 years of desktop or user support experience, preferably in a multinational atmosphere
  • • Good technical knowledge in order to support office IT environment; desktop, laptop, server, network, printer, etc.
  • • MCP, Comptia A+, or similar qualifications would be highly desirable
  • • Excellent business manner when facing customers, with strong communication skills
Language Skills
  • • Japanese: Fluent Level
  • • English: Daily Conversational Level

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Our recruitment consultants can be reached via phone or email as shown below.

Staffing and Recruitment Consultants
Tel. 03 4588 2221 (int'l +81 3 4588 2221)
Email. opportunities@biosjp.com
Office Hours. Monday to Friday / 09AM to 06PM (except on national holidays)